Service Operations Reprogrammed

The backend your service operations were missing.

Fixolutions replaces fragmented spreadsheets and manual tracking with a unified intelligent system - automating workflows and turning every job into measurable growth.

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+25%
Productivity
↓40%
Turnaround Time
↑60%
Renewals
98%
SLA Compliance
OUR PHILOSOPHY

This isn't new thinking. It's proven thinking -
applied to service ops.

The most powerful operational revolutions in history didn't happen by working harder. They
happened by redesigning the system itself.

Henry Ford took inspiration from meatpacking plants in Chicago, where conveyor belts moved work to stationary workers. He flipped this into the assembly line - cutting car production time from 12 hours to just 90 minutes by simplifying tasks and creating flow. When repetitive work caused high turnover, he doubled wages - not out of generosity, but to stabilize workers and boost output - turning efficiency into a self-reinforcing system of growth.

- The Ford Assembly Line Principle, 1913

Ford didn't just build cars faster. He redesigned the system around the work - so every step fed the next without friction, waste, or human error slowing things down.

That's exactly what Fixolutions does for after-sales service. We don't patch your existing process. We give you a system with flow - where complaint booking feeds dispatch, dispatch feeds job tracking, tracking feeds parts, parts feed billing, and billing feeds AMC renewal.

Every step automated. Every stage accountable. Every outcome measurable.
12 hrs → 90 min
Ford's assembly line. Your service ops next.
System Diagnosis

Six failure modes in manual service operations.

Every unstructured service backend bleeds money, time, and trust.

Manual Assignment

Coordinators manually matching jobs causes dispatch delays and zero accountability.

Zero Visibility

No live view of job stages or technician locations. Issues surface only after escalations.

High Turnaround

Delayed dispatch and unclear job stages lead to long customer wait times and churn.

Revenue Leakage

AMC/EWS renewals slip through. No automated nudges or pipeline tracking.

Spare Parts Loss

Parts untracked and misattributed. No digital trail means no audit or control.

Single-Point Risk

Operations rely on 1-2 people. No redundancy or path to scaling.

Fixkaro Platform

One system. Four stages. Complete control.

Purpose-built for white goods after-sales. From complaint to revenue - connected, automated, measurable.

Technician App Preview

Technician App: Full job visibility and diagnostic tools.

Live Dispatch
Technicians are assigned jobs based on real-time location.

WhatsApp-First

Customers book and track through WhatsApp. No app downloads required.

Real-Time Visibility

Every stage of the service journey is logged and visible on your command center.

Revenue Monetization

Automated AMC and EWS renewal nudges built directly into the service report.

Execution Workflow

Two-phase job execution.

Most platforms treat on-site service as a single black box. Fixolutions splits it into distinct, accountable stages.

01

Phase 1: Diagnose

The technician arrives and logs a structured diagnosis before any fix begins.

  • GPS-verified arrival timestamp
  • Root cause identification
  • Spare parts requirement flagging
02

Phase 2: Fix

Only after diagnosis is validated does the technician proceed to resolve.

  • Repair executed against records
  • Parts usage verified & audited
  • Digital report auto-generated
Data Intelligence

Your data updates itself. Problems get flagged early.

Every job, visit, and interaction feeds a live intelligence layer. When a customer churns or a product underperforms, you know instantly.

Early Warning System

Flags underperforming technicians or regions before they impact your brand.

Revenue Mapping

Track AMC/EWS renewals with countdown visibility and automated revenue impact reports.

WhatsApp Consumer Interface Mockup

Consumer Tracking: Real-time updates delivered via WhatsApp.

Success Stories

Trusted by category leaders.

"The transparency Fixolutions brought to our regional service centers was immediate. We stopped guessing technician locations and started managing outcomes."

A
Amit K.
Service Head, Regional White Goods Leader

"Our revenue from AMC renewals jumped 45% within three months of automating the renewal nudges through the WhatsApp interface."

S
Sandeep R.
Director of Operations, Multi-category Appliance Hub
GET IN TOUCH

Let's talk about your service
operations.

Whether you manage 50 technicians or 500+, Fixolutions scales with you. Reach out for a demo, partnership, or pricing discussion.

getfixolutions.com
Fixolutions Systems Private Limited
+91 93502 65366
WhatsApp-first. We practice what we preach.

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